Your Privacy Our top priority

499 com's Privacy Policy applies to all users in Bangladesh who access 499 com's website, mobile app, or any of its digital services. This policy explains what data we collect, why we collect it, and how we keep it secure.

499 com believes user privacy is a fundamental right. We therefore collect only the information strictly necessary to deliver our services — collecting nothing beyond what is needed is a core part of our policy.

This privacy policy applies whenever you create an account on 499 com, make a deposit, play games, or contact support. By continuing to use the platform, you are considered to have accepted this policy.

499 com collects different types of information in different situations. Below is a detailed breakdown of what data is collected, when, and for what purpose:

We never store your full bank account number, card number, or payment PIN. Payment information is processed directly through authorized payment gateways.

499 com uses your data only for specific, legitimate purposes. We never use your information for unrelated activities without your consent. The primary purposes are:

• Account verification & management: To verify your identity and keep your account secure.
• Payment Processing: To process deposit and withdrawal transactions.
• Fraud prevention: To detect fraud, money laundering, and other illegal activity.
• Customer Support: To resolve your issues and answer your questions.
• Legal Compliance: To comply with government regulations & legal requirements.
• Service improvement: To conduct anonymous analytics and improve your platform experience.
• Promotional Communications: To send you offers and updates with your consent only.

If you no longer wish to receive promotional messages, you can opt out at any time by contacting support. Please note that essential account notifications cannot be disabled, as they are required for security purposes.

499 com does not sell your personal data to any advertisers or data brokers. However, certain information may be shared with specific parties as necessary to operate our services:

• Payment Providers: To process payments via bKash, Nagad, and similar services. Only the minimum data required to complete a transaction is shared.
• KYC verification providers: For identity verification. These organizations are contractually bound to keep your data confidential.
• Law Enforcement Agencies: In cases of court orders or legal obligations — this is outside our control.
• Technology service providers: For server hosting and security services. These providers are bound by strict agreements governing data use.

Before sharing any data with third parties, 499 com ensures they adhere to equivalent privacy standards. A Data Processing Agreement (DPA) is in place with all third parties we work with.

The499 com website and app use various types of cookies and tracking technologies. These help enhance your experience and maintain the security of the platform.

• Essential Cookies: To maintain login sessions and ensure site security. Disabling these may prevent the site from functioning properly.
• Functional Cookies: To save your language preferences and personalization settings.
• Analytics Cookies: To monitor site usage (anonymous data only).
• Security Cookies: To detect and identify fraudulent activity.

You can disable or clear cookies at any time through your browser settings. Keep in mind that turning off essential cookies may cause some features to stop working properly.

499 com retains your data only for as long as necessary to provide our services or as required by legal obligations. Data that is no longer needed is securely deleted after a defined period.

Data relevant to ongoing legal disputes or investigations may be retained for an extended period. Once the matter is resolved, the standard deletion process will resume.

499 com believes every user has full ownership over their personal data. Your rights are outlined in detail below:

• Right to know: To find out what information we hold about you, submit a request and we will provide complete details within 30 days.
• Right to Rectification: If any of your information is incorrect, you can request an update or correction at any time.
• Right to Erasure: After closing your account, you may request that your data be deleted. However, certain information may be retained where required by law.
• Right to portability: You may request a copy of your data in a portable format (CSV or JSON).
• Right to object: You may object to the use of your data for any specific purpose.
• Right to Opt Out: You can opt out of marketing communications at any time.

To Exercise These Rights support@499com.ws-Send us an email or reach out via Live Chat. We will respond within 30 days.

499 com strictly prohibits anyone under 18 from using the platform. We do not knowingly collect or store data from minors.

If we discover that a minor has created an account using false information, that account and all associated data will be deleted immediately. If a parent or guardian suspects their child is using our platform, please contact us without delay.

499 com reserves the right to update this privacy policy as needed. Changes may be made in response to new laws, technological developments, or improvements to our services.

• For major changes, you will be notified by email or SMS at least 14 days in advance.
• The "Last Updated" date will always be displayed at the top of the page.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

To request a previous version of the Privacy Policy, email support@499com.ws. We will provide it from our archive.

If you have any questions, concerns, or complaints about this Privacy Policy, reach out to us through any of the channels below. 499 com's dedicated Privacy Team will handle your matter with care.

• Email: support@499com.ws (response within 48 hours)
• Live Chat: Click the chat icon on the website (available 24/7)
• Account settings: Log in and submit a request directly from "Privacy Settings"

We treat all privacy-related complaints as our highest priority and provide a final resolution within 30 business days. Your trust and confidence are our most valued asset.