499 com's Terms & Conditions — Complete Guide

By using the 499 com website and app, you are deemed to have automatically accepted these Terms & Conditions. 499 com operates an online gaming and lottery platform for users in Bangladesh. These Terms & Conditions constitute a legally binding agreement between you and 499 com.

By using our platform, you confirm that you are at least 18 years old and that online gaming is legally permitted in your area. If any user opens an account using false information, 499 com reserves the right to suspend that account and forfeit all deposited funds.

These Terms & Conditions are subject to change at any time. Continued use of the platform after any changes have been made will be considered acceptance of the updated terms. We recommend checking this page regularly.

To open an account at 499 com, you must provide accurate and complete information. The name, phone number, and email you submit at registration must be your own. Using another person's details to create an account is strictly prohibited.

• Maximum per personOne Account Authorized.
• Opening multiple accounts from the same device, IP address, or payment method is not permitted.
• The mobile number provided during registration must remain active and be verified via OTP.
• Keeping your account password confidential is your responsibility. 499 com will not be held liable for any issues arising from sharing your password.
• If you notice any suspicious activity on your account, contact our support team immediately.

For KYC (Know Your Customer) verification, 499 com may request a copy of your National ID or other identity documents at any time. Failure to provide this information may result in certain account features being restricted.

499 com currently supports deposits via bKash and Nagad. You must use your own mobile banking account when making a deposit. Payments from another person's account may be cancelled or put on hold.

• Minimum Deposit Amount: ৳100
• Maximum single deposit: ৳50,000
• Deposits are typically credited to your account instantly.
• No additional charges are applied to deposits.
• If a delay is caused by a technical issue, contact support and it will be resolved within 3 business hours.

499 com does not accept payments from third parties or funds from unknown sources. We comply with government regulations against money laundering and illegal financing, and reserve the right to report suspicious transactions to the relevant authorities.

Withdrawals on 499 com are fully transparent and secure. KYC verification must be completed on your account before you can withdraw your winnings. Once a withdrawal request is submitted, processing typically takes between 15 minutes and 24 hours.

• Minimum Withdrawal Amount: ৳300
• Daily maximum withdrawal: ৳5,00,000
• Withdrawals can only be made to the same payment method used for the deposit.
• Winnings from bonuses are subject to wagering requirements before withdrawal.
• Additional verification may be required for large withdrawal amounts.

Your balance will be temporarily held while a withdrawal is being processed. If you cancel the request, the funds will be returned to your account immediately. If your withdrawal is delayed for any reason, please contact support.

499 com regularly offers a variety of bonuses and promotions. Each bonus comes with specific terms that must be followed. Please read the full conditions of any offer carefully before taking advantage of it.

• Welcome Bonus: A 100% bonus is available on your first deposit, up to ৳5,000.
• Wagering Requirements: A wagering requirement of 10x to 30x typically applies before bonus funds can be withdrawn.
• Validity: Every bonus has an expiry date. Any unused bonus will be forfeited once it expires.
• Game Restrictions: Some bonuses can only be used on specific games.
• Referral Bonus: You can earn a bonus by referring friends, subject to applicable terms.

If bonus abuse or bonus hunting is detected, the bonus and any associated winnings will be removed from the account. 499 com reserves the right to modify or cancel any bonus offer at any time.

All games on 499 com operate using internationally certified Random Number Generator (RNG) technology. This ensures that every outcome is entirely random and cannot be predetermined by anyone — not even 499 com itself.

• Each game has its own rules, which can be viewed when the game is launched.
• If a game is cancelled due to a technical issue, all bets placed will be refunded.
• Once a bet is confirmed in a live game, it cannot be changed.
• In the event of a disconnection, the game outcome will be determined based on the data recorded on the server.
• Any winnings obtained by exploiting a bug or glitch in a game will be voided.

Lottery draws are conducted according to a fixed schedule. Results are published on the 499 com website and are considered final.

The following activities are strictly prohibited on 499 com. Violating these Terms & Conditions may result in account termination and legal action:

• Creating multiple accounts or using another person's account.
• Using bots, automated software, or hacking tools.
• Exploiting system vulnerabilities or bugs to gain an unfair advantage.
• Engaging in money laundering or any transactions involving illegal funds.
• Colluding with other users to manipulate game outcomes.
• Operating an account using a false identity or fabricated information.
• Harassing or attempting to harm other users on the platform.
• Selling or transferring your account to another person.

499 com reserves the right to suspend or permanently close an account without notice in the following circumstances:

• If evidence of a Terms & Conditions violation is found.
• If KYC verification fails or false information has been provided.
• In cases of suspicious financial transactions.
• If an account has been inactive for an extended period (12 months or more).
• At the user's own request.

Users may request to close their account at any time. Any remaining balance will be settled in accordance with the Terms & Conditions. A temporary self-exclusion option is also available as part of our Responsible Gaming features.

499 com takes the protection of your personal information very seriously. Data collected during registration is used solely for platform operation and improvement. Your information is never sold to any third party.

However, your information may be shared in the following circumstances:

• When required by a legal authority or binding legal obligation.
• With authorized payment gateways for payment processing.
• In partnership with organizations dedicated to fraud prevention.

For more details, visit our Privacy Policy Visit the page.

499 com believes gaming should be a source of entertainment, not addiction. We encourage every user to enjoy gaming responsibly.

• Set your own daily or monthly betting limits.
• Avoid chasing losses by placing larger bets to try to recover money you have lost.
• Think of gaming as entertainment, not a source of income.
• If you notice signs of gaming addiction, take a break immediately.
• You can use our self-exclusion feature to temporarily disable your account for a set period.

To learn more about Responsible Gaming, visit our Responsible Gaming Visit the page. If you need any help, our support team is always here for you.

499 com takes all user complaints seriously. If you have a concern regarding a transaction, game result, or any other matter, you can raise a complaint by following the steps below:

• Step 1: Contact our support team via live chat or email and describe your issue in detail.
• Step 2: The support team will provide an initial response within 48 hours.
• Step 3: Complex cases will be escalated to the management team, with a final decision provided within 5–7 business days.
• Step 4: If you are not satisfied with the final decision, you have the right to seek an external mediating body.

499 com's decisions are generally considered final; however, we review every complaint fairly and transparently. All disputes will be resolved in accordance with these Terms & Conditions.

499 com reserves the right to update, amend, or cancel these Terms & Conditions at any time. For significant changes, users will be notified at least 7 days in advance via registered email or SMS.

• Continued use of the platform after any changes have been made will be considered acceptance of the updated terms.
• If you disagree with any of these terms, you may request to close your account.
• If any part of these terms and conditions is found to be invalid or unenforceable, the remaining provisions will continue to be in full effect.
• 499 com's decision is final in all matters of interpretation of this agreement.

If you have any questions about these Terms & Conditions, please reach out to our support team: support@499com.ws. Our team is always ready to assist you in Bangla.